Hardware
The UI has contracts with three mail-order computer companies: Dell.
On campus support is highest for computers from the three mail-order companies. Limited software support is provided for other computers, but hardware problems are the responsibility of the user.
Off-campus support is limited to these brands purchased through
CCS support with due to the large geographical service area and the need for standardization. Limiting the brands enables a greater number of computer problems to be resolved by telephone. Limited software support is provided for computers not purchased through
CCS support, but hardware problems are the responsibility of the user.
Computer problems are often an inter-relationship between hardware and software. CCS will make a reasonable effort to resolve computer problems with non-standard hardware, but the final determination of how far we will go will be at the discretion of CCS.
CCS will assist in configuring and pricing computers from the three mail-order companies. If you are expecting CCS support for a new computer, please discuss your purchase intentions with CCS. Please anticipate all your hardware needs in the initial purchase. Do not expect CCS to install additional hardware omitted in your original order. On campus the department will order the computer through its normal purchasing channels. Off campus CCS Caldwell will order the computer if a standard brand and you want full hardware support.
Software
There is an abundance of software on the market. Feelings for specific software can range from ho-hum to fanatical. The limited resources of CCS and the need for exchange of information within the college require that we support and encourage the use of only one or two software products for each function. At present there are no software standards in the college, but there are de facto software standards. This software will be supported fully, meaning we will either know the solution to a problem or we will work hard to try to find the solution to a problem.
Personnel who choose to use software that does not appear on the
software support list
or where the support level is listed as "None" should expect no support for those products, including installation, use, and troubleshooting.
De facto Software Standards
There are currently de facto software standards in the College of Agricultural & Life Sciences. A “typical” computer will have the following basic software:
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Microsoft Windows 2000 Pro/XP Pro operating system
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Microsoft Office XP/2003/2007 Standard,
Professional
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Microsoft Internet Explorer and/or Mozilla
FireFox
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Symantec or Norton anti-virus
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Pegasus Mail, Outlook 2003, Outlook 2007
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Adobe Acrobat Reader
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Microsoft FrontPage (if doing Web page development)
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Banner Forms or Banner Web (for UI administrative systems)
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WS_FTP
Three levels of CCS support are used in the software table below.
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Full : familiar with product or de facto standard and will know solutions or will work hard to find solutions to problems
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Limited : support will range from installation only to limited effort to solve problems using some familiarity with the program or logic based on other Windows applications
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None : no familiarity with product and no support
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